Within my first quarter at TBC Bank, I led the redesign of the biggest daily banking domain - Transfers and supported the Payments team as part of a broader effort to improve core transactional journeys. I was presenting this work to the board of directors which got approved as a new direction for how transactional experiences should evolve.

I then took ownership of another critical journey in retail banking, introducing a new capability that allows users to request better exchange rates for currency conversions, alongside a broader redesign of the foreign exchange (FX) domain. This initiative followed the same validation process and was also approved at the board level.

This case study focuses on the Transfers redesign and the introduction of rate request in retail FX.